Shipping policy
Objective Intelligent Solutions (OIS) operates through limited releases, restocks, and select pre-orders. Fulfillment times may vary depending on the products included in your order.
In-Stock Items
In-stock merchandise is fulfilled from available OIS inventory. Quantities are limited, and restocks are not guaranteed once an item or size sells out.
Pre-Order Items
Products identified as Pre-Order are produced after the designated ordering window closes. Production and fulfillment times may vary. Unless specifically stated on the product listing, OIS does not guarantee a specific delivery date for pre-order merchandise.
Orders Containing Pre-Order Items
Orders containing both in-stock and pre-order merchandise may be held and shipped together once all items are available for fulfillment.
Shipping & Tracking
Once an order has been packaged and a shipping label has been created, tracking information will be provided using the contact information associated with the order.
Carrier transit time begins after OIS fulfills the order. Production and fulfillment time should not be confused with carrier transit time.
Once a package has been accepted by the carrier, carrier delays, service interruptions, or other transit-related issues are outside the direct control of OIS.
Shipping Address & Order Accuracy
Customers are responsible for providing an accurate shipping address and selecting the correct products, sizes, and quantities at checkout.
If you discover an error with your order, contact OIS as soon as possible. We will make reasonable efforts to make corrections before fulfillment, but changes cannot be guaranteed once production or shipping has begun.
Questions About an Order
For questions concerning an existing order, contact:
Please include your name and order number so we can locate your order efficiently.
Objective Intelligent Solutions
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