Refund policy

Objective Intelligent Solutions merchandise is released in limited quantities, and certain products may be offered exclusively through limited releases or pre-order windows. Because replacement inventory may not be available after a release closes or an item sells out, the following policy applies to all merchandise orders.

RETURNS

merchandise sales are final. OIS does not accept returns for refunds due to sizing, preference, or change of mind.

If an item arrives damaged, defective, or materially different from what was ordered, please contact OIS within 10 days of delivery. Include your order number, a description of the issue, and photographs when applicable.

OIS will review the issue and, when appropriate, provide a replacement, exchange, or refund.

SIZE EXCHANGES

Size exchanges may be requested within 10 days of delivery and are subject to available inventory.

Merchandise must be unworn, unwashed, and returned in its original condition. Items showing signs of wear, washing, alteration, damage after delivery, or other use are not eligible for exchange.

Because OIS merchandise is produced and sold in limited quantities, a replacement size cannot be guaranteed. If the requested size is no longer available, OIS is not obligated to produce or obtain additional inventory for an exchange.

Customers are responsible for verifying the appropriate size before completing an order.

PRE-ORDER ITEMS

Pre-order merchandise is produced based on orders received during a designated ordering window.

Customers should verify all products, sizes, quantities, and shipping information before completing a pre-order. Changes requested before production begins will be accommodated when reasonably possible but cannot be guaranteed.

Once production has begun, changes or size exchanges may not be possible. Any exchange involving a pre-order item remains subject to available inventory.

This does not affect OIS's responsibility for merchandise that arrives damaged, defective, or materially different from what was ordered.

INCORRECT OR DAMAGED ITEMS

If OIS ships an incorrect item or your merchandise arrives damaged or defective, contact us within 10 days of delivery.

Please provide your name and order number, a description of the issue, and photographs of the merchandise and packaging when applicable.

Do not return merchandise before contacting OIS. We will provide return instructions after reviewing the issue.

RETURN SHIPPING

For approved size exchanges that are not the result of an OIS fulfillment error or product defect, the customer is responsible for return shipping costs and any applicable shipping costs associated with the replacement item.

When an exchange or replacement is required because OIS shipped an incorrect item or because an item arrived damaged or defective, OIS will provide appropriate return and replacement instructions.

QUESTIONS ABOUT AN ORDER

For questions, exchange requests, or problems with an order, contact:

Info@oistraining.com

Please include your name and order number so we can locate your order efficiently.

OBJECTIVE INTELLIGENT SOLUTIONS
BE FORMIDABLE.